Help
See also:
Prices
All prices include GST unless stated otherwise and can be found on the Prices page.
Payment Info
Payment information relating to when and where to pay your account can be found on the Ways To Pay Your Account page.
Meter Reads
Information relating to meter reads can be found on the Read Your Own Meter page.
The power is out. Who do I call?
Waipa Networks
If the power is out please contact Waipa Networks on Cambridge 07 827 2000 or Te Awamutu 07 870 2000.
Other Areas
Please call 0800 10 10 12
How do I change the name on the account?
You can change the name on your account on our website by logging into Your Account page. You can also change your name by calling our Call Centre.
How do I close my account?
You can close your account on our website by logging into Your Account page. You can also change your name by calling our Call Centre.
What can I do online?
- Add or remove accounts
- Get an up-to-date account balance and summary
- Check your last six months transaction history
- Update your account details
- Check our prices
If these tips do not answer your query, please call us on 0800 88 66 99.
